Sunday, April 29, 2007

Does expertise always contain the answer?

I was reminded that there might be no right answer to developing competitive advantage in a knowledge world. Lying in the emergency admissions unit of Hereford General Hospital listening to experts talking about treatment of heart problems there are evidently a range of strategies.

Most of these involve a course of treatment (written plan with SMART targets) combined with lifestyle changes (best practice).

Similarly, a commercial organisation could need to deliver real added value for customers without increasing price. Some organisations are monitoring their core business model on a day-by-day basis as knowledge and information hits the Board Room at the speed of light.

But as regular readers will know, its no good having five experts, however eminent they may be, with five different Bull’s Eyes for one organisation (or patient).

Didn’t like to ask the learned cardiac consultant and his entourage about development points from their last appraisals.

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