Making it count
If your Staff Survey scores are above 90% for any area of your business, then you are either asking the wrong questions or you are allowing managers or maybe even HR, to carry out the survey themselves.If you are trying to create real change in your organisation, specifically to develop and sustain competitive advantage in this knowledge economy, then always use a trusted ‘outside’ facilitator.
Some of the specific areas where this rule applies are in enhancing executive performance, carrying out a Staff Survey and installing an external Customer Satisfaction reporting system.
Try to do these things internally, looking from the inside out, and you are almost certainly wasting your time, your energy and your money.
posted by Tim @ 1:06 AM
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