Saying it
It is extremely positive for your business if you are able to give fulsome and generous praise verbally, whilst maintaining eye contact, whenever you feel it is deserved, to whoever it may concern.Working on just such an exercise with an executive group recently only three out of twelve felt able to do this readily. Some leaders told me that they just “can’t do it” because they find it difficult to put the right words together or they feel embarrassed about allowing ‘emotion’ to show. “I mean,” said one, “I’m not sure how I would handle the reply.”
The business model requires us to clarify direction, develop trust and finally enhance performance. It works in that sequence. There are four groups of people where we are continuously looking to encourage great relationships. These are our colleagues, our staff, our stakeholders and our customers.
You develop great relationships by being able to acknowledge superb performance in others. It takes proper self esteem to do it properly, sincerely and effectively. It takes practice. But the pay off is much bigger than that.
When you can do this with praise, you can also do it with constructive criticism. The top leaders are able to do both.
Labels: developing the ability to give both praise and criticism effectively
posted by Tim @ 2:26 AM
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