Sunday, September 27, 2009

On the journey

If any one of your team doesn’t want to be on the flight path towards the Bull’s Eye, then it is best for all concerned if they get off. Successful organisations are trying to ignite the passion, harness the commitment and spread the enthusiasm of everyone on the payroll. Of course it’s a tall order but then so is the excellence that we all have to be aspiring towards. This is how we differentiate ourselves from everyone else.

I was talking with a sous chef in a London restaurant recently. Essentially the gist of what he was saying is that he wanted it to be like it was twenty years ago. “We invented dishes to order then. It was fun, it was spontaneous. Now I feel like I am on a production line.”

Then there is the talented stylist I met whilst conducting a Staff Survey that is building his empire so blatantly, but who has not the slightest interest in developing the skill, knowledge or attitude of his team of ten.

Another business lady, closer to home, who has been feuding with her Managing Director for four years said, “Well of course I want the Sales Director’s job but my three children have to come first.”

Four years indeed. What kind of slack is there in a business that can incinerate so much time, energy and ultimately, money?

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