Sunday, February 04, 2007

Behaviour

It is the behaviour of the people at the top of any organisation that is the single largest determinant of the culture enjoyed by everyone else, including customers, suppliers and stakeholders.

The quickest and easiest way to find out about the culture in any organisation is to conduct a simple staff survey on one sheet of A4. Use a variation of the ten indicators of the Investors in People Standard but reframe them as questions: “To what extent is the plan for continuously improving the performance of xyz Ltd defined and understood?”

You ask people to score:
4 = This always happens
3 = This usually happens
2 = This sometimes happens
1 = This occasionally happens
0 = This never happens

And you ask people to add a comment to their sheet to substantiate their scores, particularly the high or the low ones. Not only will the directors get an instant profile on the health of their organisation, but this exercise forms the basis of a strategy to improve the scores next time.

Always use an external facilitator for this .

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