Thursday, February 01, 2007

The facilitator

Organisations often face difficult decisions. It can be a marketing issue, maybe something to do with finance. It can be structure or processes or culture but every organisation has a Key Change Project whether they acknowledge it or not.

It sometimes takes a facilitator to help the process of making the best decisions. I have two or three people like this myself. They look at my business from the outside in whereas I can only see it from the inside out.

If you decide to use a facilitator or mentor or coach always satisfy yourself that they are absolutely trustworthy: they have both character and competence. Secondly they need to be people that are unafraid to say anything that they believe is in the interests of the business.

You don’t have to do what they say, but you do have to listen.

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