‘Til anger do us part
Sometimes in business, relationships with colleagues, staff, stakeholders or customers just end in frustration and disappointment.I’ve had problems working with, relating to or even understanding website people over the years. It is often nobody’s fault as such, because looked at objectively, both parties run successful businesses with some great clients. it’s just the way things work out, or don’t work out, in this particular relationship.
What I have learned after 26 years of working with hundreds of clients is three things:
• Every client totally different and it is important to strike up a rapport and an empathy that they are comfortable with
• Mutual trust and respect are an essential ingredient of the relationship
• Any implied or explicit personal criticism of the client, whether justified or not, is probably the fastest way to end the relationship
This business world often requires us to meet and engage with more people than ever before. The link with the vast majority of these people is comparatively easy to break. However if there is another dimension, like you sleep with them or they happen to be your brother........
Well that’s another blog.
Labels: Looking for the signs that a business relationship is breaking down
posted by Tim @ 12:23 AM
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