Excellence
When you look for it, excellence is all around us in all sorts of things that people do.I was speaking at an Academy for Chief Executives forum in Corby last week. We worked through a three stage model that starts with how to 'clarify direction', a crucial need for all organisations to address. We had then moved on 'develop trust', the imperative of how to get closer to colleagues, staff, stakeholders and ultimately, customers.
Finally we were working on how to 'improve performance' by identifying unique tacit knowledge, sharing it and eventually striving for relationships where one and one makes three or even four.
As part of this exercise I ask what it is that makes the people in the room special, what do they above all else, bring to the party? This question is often met with a blank stare from some. Aware of the super atmosphere in the room as we approached the lunch break I asked the group what made, Peter, the Group Chair so special. Peter looked down at the floor and there was much banter and good natured ribaldry.
And then in the silence that followed, Nicola said, "Peter cares more about his members than he cares about himself. And he does it in spadefuls".
Now that really is special.
Labels: commitment, relationships, transparency, unique tacit knowledge
posted by Tim @ 9:11 AM
0 Comments:
Post a Comment
Subscribe to Post Comments [Atom]
<< Home