Sunday, January 20, 2008

Talking the talk

Sometimes it is possible for an organisation to have all the gongs, all the Quality Standards and the Best Business Practice Awards. Everybody acknowledges that there really is a transparent and consensual approach to running the business.

Except when there is a jugular issue on the table and then the leader likes to keep a trump card up his sleeve. So the Board have all discussed the latest business strategy; they all agree that it would be best to defer the planned expansion.

But there is a glint in the eyes of the CEO who mutters underneath his breath “Never say never!” This behaviour could be seen as a legitimate and necessary perk of the job.

Or it could be seen as dishonesty.

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